Frequently Asked Questions
Please read our FAQ before sending us a message.
What are the delivery charges for orders from the Online Shop?
We offer free worldwide delivery on all orders above £50. For smaller orders, shipping costs £9.99
Which payment methods are accepted in the Online Shop?
We currently accept Visa and Mastercard payments. All transactions are processed securely and comply with PCI DSS standards.
How long will delivery take?
Most orders are delivered within 5–7 business days.
How secure is shopping in the Online Shop? Is my data protected?
Your data and transactions are fully protected with SSL encryption and processed via secure payment providers.
What exactly happens after ordering?
Once you place an order, you’ll receive a confirmation email. Your products are then produced, packed and shipped. You’ll also receive a tracking number once your order is dispatched.
Do I receive an invoice for my order?
Yes, an invoice will be automatically sent to your email after a successful order. You can also download it from your account page at any time.
Contact Us
Merchant (Company): PLAYBEAM LTD
Company number: [COMPANY NUMBER]
Registered address: [COMPANY ADDRESS]
Customer support: info@playbeam.co.uk
Telephone: [COMPANY PHONE NUMBER]
- info@playbeam.co.uk
- [COMPANY PHONE NUMBER]